Keeping ahead

Going the extra mile

Whilst talking to one of our cleaning operatives during the recent snowy weather I asked her why she had trudged through the snow and made it to work when most everyone else took one look out of their windows and decided to stay in bed. What is it that creates that special quality that we would like to inspire in all of our staff? What motivates people to achieve or do that little bit more? There is a belief that the underlying drive and determination are personality traits born and developed by either genetics or upbringing which partially they are. However, my thoughts are merely how we find these people and once we have found them what we can do to ensure that we keep that enthusiasm. Cleaning by its nature is often a thankless task, never ending and if done properly will probably go unnoticed! However, taking a little time and following the steps below will ensure you have the best service at all times. I researched* with our cleaning operatives and I have compiled the top 5 reasons your cleaners will go that extra mile –

1. They are acknowledged – a simple good morning if you pass them or a smile.
   
2. They are treated with respect – imagine how it would feel if you had spent a long time ensuring the floor was spotless to have someone trudge mud across it before you had even finished!
   
3. Occasionally notice and comment when things are done well – good cleaning is not particularly noticeable, only when it is done badly or areas missed does it become apparent!
   
4. Don't belittle them or their job – Unwittingly making comments or making personal assumptions about them will always create bad feeling and affect their performance. Would you put yourself out for someone who makes you feel bad?
   
5. Treat them how you would like to be treated!
   

All of the above should take very little time and reap rewards, after all how clean and sparkling your building is will make an impression on your clients.

* for research read having a coffee and a chat with quite a few.